ABOUT

ÉLAN is synonymous with elegance, opulence and luxury. Established in 2006, the fashion powerhouse earned early success because of its intricately detailed and luxurious evening and bridal wear and tastefully body-conscious silhouettes. In addition to its couture, ÉLAN also produces a coveted luxury prêt-a-porter line which is highly anticipated every month for its exquisite aesthetics and design details. ÉLAN Lawn is the brand’s wildly successful seasonal unstitched printed fabric collection which was first launched in 2012 and has quickly become a summer must have.

Recently added to the portfolio is ÉLAN Vital, a casual avant-garde ready to wear diffusion line. With regularly updated designs, this line is proving to be very successful with cosmopolitan women who do not want to compromise on elegance or quality in their daily wear.

ÉLAN regularly showcases at the Sunsilk PFDC Fashion Week which is held in spring. This collection embodies experimental western cuts and silhouettes. The collections have been critically acclaimed highlighting the brand’s fashion forward vision.

The brand is indispensable for those who will settle for nothing less than international standards of quality and stitching detail in their eastern wear.The design team labours over every detail of their creations, employing intricate hand-stitching as well as other classic and modern techniques.The brand has an eye on international fashion and its heart in real, accessible clothes that not only look beautiful, but also make the wearer feel confident and radiant. Modern or traditional, heavily worked or elegantly embellished, haute couture or ready to wear prêt; everything designed in our studios is timeless and beautiful, season after season.

Creative Director

Khadijah Shah is the creative force behind the label ÉLAN— a brand that has over the years cemented a place amongst Pakistan’s leading Fashion Couture Houses. Khadijah inherited her passion for design at an early age from her mother Aneela who had a small atelier and loyal clientele for years before ÉLAN was formally launched. After completing her BSc with honors at the London School of Economics, Khadijah returned to Pakistan and started setting a vision for expanding the atelier, which is now known as ÉLAN. As the creative director of ÉLAN, Khadijah is respected for her combination of intricate embellishments, flattering silhouettes and attention to detail. Each collection is conceived with glamour, elegance and versatility in mind. In March 2012, Khadijah launched her debut seasonal unstitched printed lawn collection which is now considered the most anticipated lawn in Pakistan each season. In 2014, Élan added to its portfolio ÉLAN Vital, a casual avant-garde ready to wear diffusion line and also officially launched an e-store where customers from across the globe can purchase Élan's Luxury Prét Collection and Élan Vital. In a short span of ten years, Khadijah has expanded her label and created an effective and influential place for Élan in the fashion industry.

FAQ

  • How do I make a purchase?

    Shopping at ELAN is easy: Use the e-store link to find what you like. Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page. Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page. You can add or remove any items before checking out. Click on 'PROCEED TO PURCHASE' to complete your order.

  • Do I need to set up an account to place an order?

    You can shop at ELAN without creating an account. However, register with us and you'll be able to enjoy the following benefits

    Track your orders and review past purchases Save your address and payment details so you can shop even quicker next time Manage your email preferences and edit important information.

  • How do I create an account at Elan?

    Creating an account at ELAN is very simple. Simply click the sign up button and fill in a small form with all your particulars. Please note that fields accompanied with an asterisk (*) are mandatory to fill out. Once you have created an account, you can simply log on to the site & ‘sign in’.

  • How do I edit my details once I have made my account?

    You can edit the details you have provided to us while making the account by clicking on the ‘My Account’ tab. You can change your billing and shipping address, phone number and other important information on the site in a similar way.

  • Is my personal information kept private?

    Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

  • I've forgotten my password. What should I do?

    To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

  • What payment methods does Elan accept and is it safe to use my credit card online?

    Currently, the following payment methods are accepted: Cash on Delivery This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash. Prepaid options Our secure payment services allow for VISA, MasterCard, American Express and even PayPal to be used for payment. All your details and your data will be securely transmitted from end-to-end via SSL encryption, once this feature is activated.

  • How can I choose the currency I pay in?

    Currently, if you are ordering from within Pakistan you can order in Pak Rupees. When ordering from outside Pakistan, you can only order in US Dollars, Dirham and Pounds.

  • Which countries does Elan ship to?

    ELAN ships worldwide.

  • How long does delivery take and how much will it cost?

    We deliver online orders for Ready to Wear in 3-5 working days in Pakistan, while Made to Order items take up to 7-8 weeks. If the order does not reach you in the specified time, please contact us at wecare@elan.pk

  • Do you offer same day delivery?

    Currently, we do not offer same day delivery.

  • Why did the product in my shopping bag disappear?

    Please bear in mind that even though you have placed an item in your SHOPPING BAG, it does not count as a purchase. It is possible that someone else checked out the item while it was in your SHOPPING BAG and the product is now out of stock. If that is the case, then you can simply come back to the site and place a new order when the product is available again.

  • Is my package insured and do I need to sign for my order?

    All your purchases are insured against theft and accidental damage whilst in transit from ELAN to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

  • How much duties and taxes will I have to pay?

    You do not have to pay any duties or taxes when you purchase a product from ELAN because we offer free shipping and do not charge additional costs to our customers for all local orders. International orders will be charged according to location.

  • Does Elan ship to multiple addresses?

    We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

  • Can I change or cancel my order once it has been placed?

    Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. Online payment based orders can only be cancelled within a week once placed. Please note that, we'll be unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call customer care on wecare@elan.pk, for assistance.

  • How can I track my order?

    As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the website. If you’re not a preferred customer, you may call or email our Customer Care with the tracking number information to find out the status of your order.

  • How do I return or exchange an item?

    We dont have any exchange policy or return policy in normal circumstances. In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product..

  • Will I be refunded the full value of my order?

    We do not offer any refunds. We do, however, give online store credit of equal value, which you can use to shop for something else at a later date. Please not that this is only applicable if you return the item within 7 days and it is not inclusive of shipping costs.

  • There is a fault with the product. What do I do?

    In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product.

  • Do you offer a repairs service?

    We offer a complimentary repairs service up to a year from the date of purchase. For further information please email wecare@elan.pk nce it

  • How do I buy a gift card?

    ELAN, currently does not offer a Gift Card service.

PRIVACY POLICY

Élan is focused on ensuring that your privacy is protected when using our services. This website is operated by Élan .com, and this privacy policy applies to your use of any of Élan’s websites using the domain Élan .com. We therefore have a policy explaining what personal information is, how the information is being used, who has access to the data, and your rights regarding the information collected. Your access and use of our Website constitute your acceptance of our Privacy Policy.

PERSONAL DATA

We take responsibility for all the personal data (such as your name, address, email address, phone number, and date of birth) that you share with us, that we obtain when you subscribe to our newsletter or when you create a personal profile.

1.WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or Date of birth.

2.WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature

3.HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards etc.) will not be kept on file for more than 30 days.

WHAT INFORMATION DOES ÉLAN.PK SHARE WITH THIRD PARTIES?

Élan may share your personal information with third parties or affiliates of Élan who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

WHAT ARE YOUR RIGHTS?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.

COOKIES

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Élan uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session

We use permanent cookies to store your choice of start page and to store your details. We use session cookies when you use the product filtration function and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.

THIRD-PARTY COOKIES

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

ONLINE PRIVACY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at
www.elan.pk

YOUR CONSENT

By using our site, you consent to our online privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us on wecare@elan.pk or call us on 04232500931

contact

Arrange a visit at êlan

www.elan.pk